# Kin Insurance remotely assessed 40k locations after disaster

Kin provided support for more than 50% of total claimants within the first five days of Hurricane Ian recovery.

##### Jul 2023

3 min read

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#### “Nearmap imagery is one source of truth that allows us to understand many attributes about a property that standard data sources may not catch. Recent imagery from Nearmap allows us to review the insights against the analytics and truly understand the property’s condition.”

Adam Sturt, SVP of Data and Analytics, Kin Insurance

### Kin's ROI

0

%+

of total claimants supported within the first 5 days of Hurricane Ian recovery

0

k

insured locations remotely inspected with Nearmap ImpactResponse

#### The challenge

### Optimizing the customer experience

As a technology and licensed Florida home insurance carrier, Kin knows that there are unique challenges to providing affordable coverage to homeowners in catastrophe-prone areas. Though automation could be an effective tool, a one-size-fits-all approach didn’t work for Kin as they strive to provide their policyholders with a more human touch. They saw leveraging aerial imagery from Nearmap as an opportunity to innovate their data and analytics, merging automation and a human touch for an optimal customer experience.

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#### The solution

### Aerial imagery optimises the claims process

Kin onboarded Nearmap to be a visual source of truth and data for understanding the risk and condition of properties within their book of business. Before Hurricane Ian in 2022, Kin layered the geospatial data from Nearmap and the National Hurricane Center to better understand how customers would be impacted by the storm, identifying 23,819 insured risks in the wind field footprint with wind speeds of 50+ mph.

After landfall, Kin used Nearmap ImpactResponse imagery to analyze the impact to 40,000 of its insured locations. Because many customers were evacuated, this enabled Kin to quickly initiate the claims process and provide immediate support to those in the most need.

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#### The impact

### Helping those in need... faster

Unlike traditional insurers that send adjusters to each and every site to assess damage after a major event, Kin saved time and resources by reviewing Ian’s impact remotely. “The imagery and data provided by Nearmap before and after the storm allowed us to more accurately predict which homeowners would be impacted by the storm,” said Sturt.

This proactive approach allowed Kin to provide support for **more than 50% of total claimants within the first 5 days** of Hurricane Ian recovery.

Because of its investment in technology and innovative data collection processes, Kin was well prepared to quickly and effectively assess claims and provide the best possible experience for its customers after Ian.

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## Expedite claims with property intelligence

Learn more about the rapid post-catastrophe property intelligence that helps Kin make more confident decisions.